An independent agency with a sales team of five, Unrealestate Coffs Coast lists and sells more property than any other agency in their local area.
The secret to their success? ReNet Touchpoints Manager.
“The ReNet solution is critical to our business,” Managing Director Chris Hines says. “We’ve worked really hard over the years to build our database. It’s now a mature database and Touchpoints Manager allows us to make the most of it.”
The team at Unrealestate use the contacts management function to help win listings.
“We take the time to explain to prospective vendors how we can easily match potential buyers to their property,” he explains. “We use the software to demonstrate our success rate by showing examples of how our database allows us to identify the right potential buyers quickly.”
According to Sales Director Kerry Hines, the ReNet solution allows the team to work smarter, not harder. “Every person we talk to is entered into our database – from
open homes, door knocks, telephone prospecting…” Kerry explains.
“With Touchpoints Manager, we use the contacts manager to prospect and win listings, complete the transaction through the sales process and then use the software to continue tracking our relationships with past and current clients.”
Both Chris and Kerry agree that clients really appreciate the level of contact and follow up Touchpoints Manager allows the Unrealestate team to provide.
“The task trails in the system are crucial for us, so nothing is missed – following up after an appraisal, contacting past clients on the anniversary of a sale, and so on.”
For more information visit renet.com.au.