Utility connection companies have been around since 2001 and their primary function is to provide a convenient method to connect electricity, gas and telecommunication services. The product offering has basically remained the same for the last 15 years with limited choice across service providers.
The increased number of new energy/telecommunication retailers entering the market and the attention the media has given this segment, have assisted in educating the consumer and shifting their expectations.
Convenience is no longer enough to secure customer satisfaction. For too long, moving home clients using connection companies have been unable to access competitive energy products, and have had limited telecommunication options due to two major factors.
Convenience: Often, the time between signing leases and moving into a property can be a matter of days and the opportunity to use a service to connect all utilities in one phone call is an attractive proposition (one less thing to think about). That being said, it regularly comes at the cost of poor product fit (often one available plan at a higher rate) not just across energy, but also telecommunications (internet and phone).
Choice: Most utility connection companies are owned by, or aligned with, one energy retailer spruiking their own product. The moving client has one of two choices: begrudgingly connect, or spend the next couple of hours looking for the right product fit across numerous services. In the end the result is the same – poor customer experience and/or poor take-up rates resulting in diluted referral commissions.
YourPorter partnered with iSelect to deliver real choice (right product fit) and convenience to all your clients. YourPorter – powered by iSelect’s product set of 10 energy retailers, 10 internet suppliers, a host of insurance partners in health, life and car as well as mortgage/ finance services – is being viewed as a complete service offering to real estate clients. YourPorter now has the ability to assist not just your moving clients, but all your existing and new clients by offering health checks on their existing services, significantly increasing office revenue.
For more information visit yourporter.com.au.